How do I contact USPS customer service?

1 (800) 275-8777
United States Postal Service/Customer service

How do I contact postmaster general?

The phone number for the United States Postmaster General Headquarters is 1-800-275-8777.

How do I contact USPS about a lost package?

By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. You must retain evidence of insurance for your claim.

How do I speak to a live agent at USPS?

When a customer calls 1-800-ASK-USPS (1-800-275-8777), the customer service telephone number for the U.S. Postal Service® (USPS®), they will hear a greeting, then a language choice option (press 2 for Spanish).

How can I talk to a real person on the phone?

Talk. Say “get human” (or “agent” or “representative”) or raise your voice, or just mumble. The IVR might connect you to a human after one of these key or unknown phrases. Just hold, pretending you have only an old rotary phone.

Why is my USPS package still in transit?

Your package is scanned before being loaded onto the departing truck, and now appears as “in transit” in the USPS tracking system. … Basically, a “stuck in transit” message means that your shipment hasn’t been scanned at any distribution depot in the last 24 hours.

Is USPS responsible for lost packages?

The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) Registered Mail.

Can I call USPS to see where my package is?

You may call this phone number to obtain additional information on USPS Text Tracking: 1-800-222-1811. To obtain help from your mobile device, use any of the following: HELP, INFO, or AIDE.

Should I be worried if USPS tracking hasn’t updated in 3 days?

Not necessarily. While it is required that packages with tracking numbers be scanned at every stop along the way from origin to destination, these scans are sometimes missed or skipped.

How long before a package is considered lost USPS?

Timeline for Filing Claims
Customers may file claims for damaged and/or missing contents immediately, but no later than 60 days from the date of mailing.
Registered Mail Collect on Delivery 15 days
Priority Mail and Other Insured Mail 15 days
Collect on Delivery 15 days
APO/FPO Priority Mail Express Military 21 days

Why does my package keep saying in transit?

When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver delivers it. … In most cases, the parcel is released, and it continues its transit.

Can USPS deliver without updating tracking?

One of the most common reasons USPS tracking information hasn’t updated is because the harsh weather conditions have slowed down the delivery process, blocking your mail or package from moving farther along the infrastructure until it gets to its ultimate destination.

Why is my package in transit arriving late?

“Arriving late” means they are aware of a delay somewhere along that route that will cause the package to be delivered after the expected delivery date or time. This is usually due to major storms that make driving or flying hazardous for the employees.

Why is USPS taking so long?

Lack Of Federal Funding Support

Budget cuts are an important reason that the USPS takes so long to deliver mail and packages. Since the USPS is a federal business, it receives funding as part of federal spending. Every year, the federal government has to go over a budget plan for the next year.

How do I find out where my package is?

Navigate to www.stamps.com/shipstatus/. Enter the USPS tracking number (to find it, simply look at the bottom of a shipping label) in the search bar; do not include any dashes or spaces. Click on “Check Status”. View the scan history and status information of your package.

Who do I call if I am not receiving my mail?

Postal Service

For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.”

Why does my package say out for delivery but not delivered?

It sounds like the package was taken out but not delivered and then missed the scan that indicates it was brought back to the terminal. It is also possible the package was misplaced on the delivery vehicle, this can happen with small packages (which is why most delivery companies have a minimum size).

Can I track my USPS package in real time?

With Parcel Monitor, you can track all your USPS packages with real-time updates. … USPS provides local and international courier services at affordable rates.